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Proof of Address

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This is an introductory guide and overview for the Proof of Address report, and contains advice on results logic.

If you're looking for API documentation:

Introduction

The Proof of Address (PoA) report enables the capture and/or upload of documents via mobile, desktop and cross device through the Web SDK (capture and upload) or API (upload). The PoA solution allows users to upload PoA documents from anywhere in the world. Currently, the Onfido platform can only process UK PoA documents.

Overall result logic

The PoA report can return a result of clear or consider or null.

The overall report result will be clear if all of the following are true:

  • the quality of the provided PoA document is sufficient to process it
  • the provided PoA document is a supported UK PoA document
  • the data provided by the applicant matches the data that is on their PoA document

The overall report result will be null if any of the following is true:

  • the issuing_country field set when uploading the document is from an unsupported country (i.e. it is different from "GBR")
  • the issuing_country field is not provided when uploading the document

Please note that if the report result is null, the report status will be cancelled.

The overall report result will be consider if any of the following is true:

  • the document was not of sufficient quality to be processed (e.g. image blurred, data points not visible on the document). In this scenario, the value of the image_quality breakdown (which is part of the image_integrity breakdown) will be unidentified and no data will be extracted from the document, hence the report properties attribute will be empty and all the other breakdowns will be null
  • the document is not a valid UK PoA document: in this scenario the value of the supported_document breakdown (which is part of the document_classification breakdown) will be unidentified, no data will be extracted from the document, hence the report properties attribute will be empty and the data comparison breakdowns will be set to null
  • the data provided by the applicant does not match the data extracted from the PoA document. In this scenario the breakdowns first_name, last_name and address (which are part of the data_comparison breakdown) will have a value of unidentified. Data is extracted from the document and returned as part of the report properties attribute.
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