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Right to Work report: suggested client actions

Introduction

The Right to Work report will verify a person has the right to work in the UK using copies of documents that would be accepted by the UK Home Office, based on up to date UK Visa and Immigration guidelines.

This guide is for clients who use the Right to Work report in their service. We look at specific scenarios, examine individual results from the report breakdown, and describe suggested actions.

Before using this guide, we recommend that you read our API documentation about the Right to Work report to familiarise yourself with the information on individual breakdowns.

You can also read our product documentation, which contains information about the documents the Right to Work report requires.

Example scenarios

Scenario 1: Clear

A clear Right to Work report will show:

Overall report result clear
Overall right_to_work result clear
applicant_has_the_right_to_work result clear
"result": "clear",
    "status": "complete",
    "sub_result": null,
    "variant": "standard",
    "breakdown": {
        "compromised_document": {
            "result": "clear"
        },
        "right_to_work": {
            "result": "clear",
            "breakdown": {
                "applicant_has_the_right_to_work": {
                    "result": "clear",
                    "properties": {}
                }
            }
        },
Interpreting the result Potential client action(s)
Onfido has not identified restrictions on the applicant's right to work in the UK Onboard the applicant

Scenario 2: Restricted

A restricted Right to Work report will show:

Overall report result consider
Overall right_to_work result consider
applicant_has_the_right_to_work result consider
"result": "consider",
    "status": "complete",
    "sub_result": null,
    "variant": "standard",
    "breakdown": {
        "compromised_document": {
            "result": "clear"
        },
        "right_to_work": {
            "result": "consider",
            "breakdown": {
                "applicant_has_the_right_to_work": {
                    "result": "consider",
                    "properties": {}
                }
            }
        },
Interpreting the result Potential client action(s)
Onfido has identified restrictions on the applicant's right to work in the UK a. Manually review the applicant's right to work check
b. Review the restrictions on the applicant in line with business policies

Scenario 3: Failed

A failed Right to Work report will show:

Overall report result consider
Overall right_to_work result consider
applicant_has_the_right_to_work result unidentified
    "result": "consider",
        "status": "complete",
        "sub_result": null,
        "variant": "standard",
        "breakdown": {
            "compromised_document": {
                "result": "clear"
            },
            "right_to_work": {
                "result": "consider",
                "breakdown": {
                    "applicant_has_the_right_to_work": {
                        "result": "unidentified",
                        "properties": {}
                    }
                }
            },
Interpreting the result Potential client action(s)
Onfido has identified that the applicant may not have the right to work in the UK based on the documents provided a. Manually review the applicant's right to work check to confirm the result
b. Where no right to work is established, process in line with business logic

Scenario 4: Null

A null Right to Work report will occur when an applicant has had their check reopened too many times for the same reason.

We will not provide a right_to_work breakdown. Instead supported_document or image_quality will be failed.

    "result": null,
    "status": "complete",
    "sub_result": null,
    "variant": "standard",
    "breakdown": {
        "image_integrity": {
            "result": "consider",
            "breakdown": {
                "supported_document": {
                    "result": "unidentified",
                    "properties": {}
                },
                "image_quality": {
                    "result": "clear",
                    "properties": {}
                }
            }
        }
    }
}
Interpreting the result Potential client action(s)
Onfido has not made a right to work decision a. Reach out to the applicant to request new documents
b. Create a new check

Scenario 5: Potential Fraud

This scenario will occur when an applicant has attempted to submit a fraudulently modified document.

Where we suspect this we will mark the right_to_work result as “unidentified”, as if there is no right to work. We will also provide additional breakdowns to indicate fraud.

These flagged breakdowns are usually:

  • visual_authenticity
  • data_consistency
  • data_validation
  • police_record
    "result": "consider",
    "status": "complete",
    "sub_result": null,
    "variant": "standard",
    "breakdown": {
        "compromised_document": {
            "result": "clear"
        },
        "right_to_work": {
            "result": "consider",
            "breakdown": {
                "applicant_has_the_right_to_work": {
                    "result": "unidentified",
                    "properties": {}
                }
            }
        },
        "visual_authenticity": {
            "result": "consider",
            "breakdown": {
                "security_features": {
                    "result": "consider",
                    "properties": {}
                },
                "template": {
                    "result": "consider",
                    "properties": {}
                },
                "fonts": {
                    "result": "clear",
                    "properties": {}
                },
                "picture_face_integrity": {
                    "result": "clear",
                    "properties": {}
                },
                "original_document_present": {
                    "result": "clear",
                    "properties": {}
                },
                "digital_tampering": {
                    "result": "clear",
                    "properties": {}
                },
                "other": {
                    "result": "clear",
                    "properties": {}
                },
                "face_detection": {
                    "result": "clear",
                    "properties": {}
                }
            }
        },
Interpreting the result Potential client action(s)
Onfido has indicated no right to work alongside indicators identifying potential fraud a. Pass to a manual team to review
b. Process in line with business logic

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