Smart Capture SDKs accessibility statement

Introduction

Building inclusive products aligns with our company vision to simplify identity for everyone. This accessibility statement documents the current status of our Smart Capture Software Development Kits (SDKs) for Android, iOS and Web.

To make these experiences work for everyone, we design and build products with accessibility in mind.

Onfido strives to:

create, and update products and services to comply with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines version 2.1 at the AA level (WCAG 2.1 AA)
test the accessibility of our products using various techniques, including automated tools, expert heuristic review, visual inspection, manual operation, and testing by disabled and non-disabled users
provide information to customers about our level of compliance
respond to inquiries and complaints regarding difficulty accessing an Onfido product, service, or website due to accessibility issues

On 1 November, 2023, the Digital Accessibility Centre (DAC) renewed our Certificate of Accreditation for our Onfido Smart Capture SDKs, verifying WCAG 2.1 compliance to level AA.

Our SDK underwent multiple technical compliance audits and robust end-to-end testing by users with a wide range of disabilities, including blindness, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, deafness, Asperger's, anxiety and panic disorders.

All testing is carried out in line with relevant platform-specific guidelines and conforms with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA).

Here’s a list of relevant guidelines we’ve passed and what we’re doing about the ones we’ve failed.

Perceivable

1.1 Text Alternatives

1.1.1 Non-text Content - A

Pass

1.2 Time-based Media

1.2.1 Audio-only and Video-only (Prerecorded) - A

Not applicable

1.2.2 Captions (Prerecorded) - A

Not applicable

1.2.3 Audio Description or Media Alternative (Prerecorded) - A

Not applicable

1.2.4 Captions (Live) - AA

Not applicable

1.2.5 Audio Description (Prerecorded) - AA

Not applicable

1.2.6 Sign Language (Prerecorded) - AAA

Not applicable

1.2.7 Extended Audio Description (Prerecorded) - AAA

Not applicable

1.2.8 Media Alternative (Prerecorded) - AAA

Not applicable

1.2.9 Audio-only (Live) - AAA

Not applicable

1.3 Adaptable

1.3.1 Info and Relationships - A

Pass

1.3.2 Meaningful Sequence - A

Pass

1.3.3 Sensory Characteristics - A

Pass

1.3.4 Orientation - AA

Not applicable: Portrait mode required for selfie capture step.

1.3.5 Identify Input Purpose - AA

Pass

1.3.6 Identify Purpose - AAA

Pass

1.4 Distinguishable

1.4.1 Use of Color - A

Pass

1.4.2 Audio Control - A

Not applicable

1.4.3 Contrast (Minimum) - AA

Pass

1.4.4 Resize text - AA

Pass

1.4.5 Images of Text - AA

Pass

1.4.6 Contrast (Enhanced) - AAA

Pass

1.4.7 Low or No Background Audio - AAA

Not applicable

1.4.8 Visual Presentation - AAA

Not applicable: When colours are inverted, certain design elements, such as back arrows, are very difficult to see. Visually impaired users of the site may struggle to notice them. The rendering of these elements is determined by the user's platform and Operating System, and is not possible for us to influence.

1.4.9 Images of Text (No Exception) - AAA

Pass

1.4.10 Reflow - AA

Pass

1.4.11 Non-text Contrast - AA

Pass

1.4.12 Text Spacing - AA

Pass

1.4.13 Content on Hover or Focus - AA

Pass

Operable

2.1 Keyboard Accessible

2.1.1 Keyboard - A

Pass

2.1.2 No Keyboard Trap - A

Pass

2.1.3 Keyboard (No Exception) - AAA

Pass

2.1.4 Character Key Shortcuts - A

Pass

2.2 Enough Time

2.2.1 Timing Adjustable - A

Not applicable: Our security requirements necessitate a time constraint for the face video recording.

2.2.2 Pause, Stop, Hide - A

Pass

2.2.3 No Timing - AAA

Not applicable: Our security requirements necessitate a time constraint for the face video recording.

2.2.4 Interruptions - AAA

Not applicable

2.2.5 Re-authenticating - AAA

Not applicable

2.2.6 Timeouts - AAA

Pass

2.3 Seizures and Physical Reactions

2.3.1 Three Flashes or Below Threshold - A

Pass

2.3.2 Three Flashes - AAA

Pass

2.3.3 Animation from Interactions - AAA

Not applicable

2.4 Navigable

2.4.1 Bypass Blocks - A

Pass

2.4.2 Page Titled - A

Not Applicable: The page title attributes are set by our clients who implement our SDK; If not set properly this may cause confusion to screen reader users.

2.4.3 Focus Order - A

Pass

2.4.4 Link Purpose (In Context) - A

Pass

2.4.5 Multiple Ways - AA

Pass

2.4.6 Headings and Labels - AA

Pass

2.4.7 Focus Visible - AA

Pass

2.4.8 Location - AAA

Pass

2.4.9 Link Purpose (Link Only) - AAA

Pass

2.4.10 Section Headings - AAA

Pass

2.5 Input Modalities

2.5.1 Pointer Gestures - A

Pass

2.5.2 Pointer Cancellation - A

Pass

2.5.3 Label in Name - A

Pass

2.5.4 Motion Actuation - A

Pass

2.5.5 Target Size – AAA

Pass

2.5.6 Concurrent Input Mechanisms – AAA

Pass

Understandable

3.1 Readable

3.1.1 Language of Page – A

Not applicable: The language attributes are set by our clients who implement our SDK; If not set properly, this may cause confusion to screen reader users who may not be able to identify the primary language of the page in their journey.

3.1.2 Language of Parts - AA

Pass

3.1.3 Unusual Words – AAA

Not applicable

3.1.4 Abbreviations – AAA

Not applicable

3.1.5 Reading Level – AAA

Not applicable

3.1.6 Pronunciation – AAA

Not applicable

3.2 Predictable

3.2.1 On Focus - A

Pass

3.2.2 On Input - A

Pass

Pass

3.2.4 Consistent Identification - AA

Pass

3.2.5 Change on Request – AA

Pass

3.3 Input Assistance

3.3.1 Error Identification - A

Pass

3.3.2 Labels or Instructions - A

Pass

3.3.3 Error Suggestion - AA

Pass

3.3.4 Error Prevention (Legal, Financial, Data) - AA

Pass

3.3.5 Help – AAA

Pass

3.3.6 Error Prevention – AAA

Pass

Robust

4.1 Compatible

4.1.1 Parsing - A

Pass

4.1.2 Name, Role, Value - A

Pass

4.1.3 Status Messages - AA

Pass